FAQS
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HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?
PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR ORDER TO SHIP. I MAKE EACH UNIT MYSLEF; I DO NOT PURCHASE STOCK UNITS AND SIMPLY STYLE THEM... EACH UNIT IS MADE WITH LOVE AND EXTREME DETAIL! I WON'T PART WITH A UNIT I AM NOT 100% SATISFIED WITH. IN THE EVENT THERE IS A POSSIBLE DELAY WITH YOUR ORDER I WILL CALL YOU PERSONALLY.
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WHAT SHIPPING METHODS DO YOU USE?
ALL ORDERS ARE SHIPPED VIA USPS, REQUIRE A SIGNATURE AND ARE INSURED. IF YOU WOULD LIKE TO USE AN ALTERNATIVE SHIPPING METHOD PLEASE LET ME KNOW BY EMAIL @SALONFINISHED@GMAIL.COM
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HOW DO I MEASURE MY HEAD FOR A WIG?
FOR FRONTAL UNITS MEASUREMENT #1 NEEDS TO BE IN FRONT OF THE HAIRLINE AND IS EXTREMELY IMPORTANT.
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DO YOU REQUIRE VERIFICATION PRIOR TO SHIPPING ORDER?
YES. PLEASE BE SURE YOUR BILLING ADDRESS AND SHIPPING ADDRESS ARE THE SAME. WE WILL NOT SHIP TO DIFFERENT SHIPPING ADDRESSES UNLESS I KNOW YOU OR YOU HAVE VERIFIED YOUR IDENTITY.
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CAN I RETURN MY ORDER?
NO. ALL ITEMS ARE MADE TO ORDER AND CUSTOM. IN THE RARE EVENT MY WORK DOES NOT MEET YOUR EXPECTATIONS, I WILL RECTIFY THE SITUATION AS MY CLIENTS ARE CLIENTS NOT JUST CUSTOMERS.
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WHAT IS THE REFUND POLICY?
NO REFUNDS. HUMAN ARE AND SERVICES ARE NON RETURNABLE, REFUNDABLE, EXCHANGEABLE, OR CHARGE BACKABLE.